We want you to feel comfortable shopping for your next outfit at Dress World. If an item is not right for you, please review the information below and contact us so we can help.
30-Day Return and Exchange Window
You have 30 days from the date your order is delivered to contact us and request a return or exchange. We accept eligible items if you change your mind or need a different size, as well as items that arrive damaged, defective, or incorrect.
Eligibility and Exceptions
For a change-of-mind or size return, clothing must be unworn, unwashed, unaltered, and in its original condition with tags attached. Please include the original packaging where available and your order number or other proof of purchase. For example, a dress that has only been tried on indoors with its tags intact may be eligible, but jeans that have been worn outside or washed are not eligible for a change-of-mind return.
Items damaged by use, alteration, washing, or improper care after delivery are not eligible for a change-of-mind return. Gift cards and items clearly marked final sale at purchase are not returnable, except where required by law. These conditions do not limit your rights for items that arrive damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Inspect your order when it arrives. If, for example, a blouse arrives with a torn seam or you receive the wrong size or style, contact us within the 30-day window with your order number, a description, and photos where possible. We will review the issue and arrange an appropriate return, replacement, or refund. Please contact us before sending the item so we can provide instructions.
How to Return an Item
- Email info@dressworlds.com with your order number, the item you wish to return, and the reason for your request.
- We will review your request and reply with return instructions. If approved, securely pack the item with your order details and send it to:
Dress World
7501 Harwin Dr. B-103D
Houston, TX 77036
United States - Keep your shipping receipt and tracking number and send the tracking details to us. Once the return arrives, we will inspect it and notify you of the result.
How to Exchange an Item
- Contact us within 30 days of delivery with your order number and the item, size, or style you would like instead.
- We will confirm eligibility and availability and provide return instructions. Send the original item to Dress World, 7501 Harwin Dr. B-103D, Houston, TX 77036, United States.
- After we receive and inspect the item, we will arrange the replacement if it is available. If it is unavailable, we will contact you to discuss another available option or an eligible refund. Any price difference will be explained before the exchange is completed.
Return and Exchange Shipping Costs
If an item arrives damaged or defective, or we sent the wrong item, Dress World covers the reasonable return shipping cost and shipping for the replacement. Contact us first so we can arrange the return. For a change of mind or a different size or style, the customer pays the cost of sending the item back; Dress World ships the approved replacement within the United States at no additional shipping charge. We do not charge a restocking fee.
Refunds
After receiving and inspecting your return, we will notify you whether it is approved. Approved refunds are processed within 5 business days of receipt and returned to your original payment method. Your bank or card issuer may take an additional 5–10 business days to post the refund; actual timing varies by provider. If you have not received it after that period, contact your bank and then contact us with your order details.
Order Cancellation
If you wish to cancel before your order has shipped, contact us immediately. If the order has not shipped, we will cancel it and issue a full refund to the original payment method without an additional handling fee. Once the order has shipped, it can no longer be cancelled; please follow our returns and refunds process after delivery.
Contact Us
Store Name: Dress World
Address: 7501 Harwin Dr. B-103D, Houston, TX 77036
Phone: +17139537377
Email: info@dressworlds.com
Opening Hours:
Monday to Saturday: 9:30 AM–5:30 PM
Sunday: Closed
Central Time (Houston local time)
Response Time: We respond within 24 hours.